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Guide for staff working at the Reference Desk or on LibChat

Step 1

Students' Hostos email usernames and passwords are needed in order to use the Wifi or a computer or printer on campus.

They also need it to add money to their "Caiman Card" account (their Hostos ID) if they need additional funds for printing and copying (and for some other kinds of expenses on campus).

When students don't know their email usernames and passwords, first take them to the webmail homepage-

Click on the word "Student" to look up their username. Even if they know their usernames, it is good to confirm that they are correct, and to confirm their identity if they do need their password reset.

* If students say their passwords suddenly stopped working, it might be because their password expired (happens every 90 days). In this case, if the student tries to log in with their expired password, they'll be prompted to reset their password.

Step 2